Parcel Carrier

If you order a smaller pizza oven such as an Igneus Minimo, Ooni  or Gozney Roccbox, or accessories such as a peel or a cast iron pan set,  we will aim to ship your goods on the first working day after the day you placed your order. You should receive it the following WORKING day assuming your chosen item is in stock.

Please note that deliveries will NOT take place on Saturdays, Sundays or Bank Holidays

Pallet Delivery

Larger pizza ovens are delivered by pallet network to your chosen mainland UK destination. Your order will be delivered by a tail lift lorry. The pallet can be wheeled to your desired location if the access is flat. If there is gravel, grass or an uneven surface the pallet will be left kerbside. The driver will not drive onto your property.

Please make sure someone is available to accept and sign for the delivery unless delivery instructions have been left in the notes section when placing your order. Aborted deliveries are chargeable.

If you have ordered an Igneus Classico, Bambino or Gozney Dome, your local delivery depot will be in touch to organise delivery (unless a date has been pre-arranged). For Clementi and Igneus Pro orders, we will contact you to arrange a delivery day.

Pallet delivery is an all-day delivery service (08.30-17.30). We cannot provide an estimated time prior to the delivery date. You should receive a 2-hour time slot from the delivery company via text message or email on the delivery date.

Please ensure you have room to store the pallet and that there is access for the pallet to be wheeled to where you would like it to be stored. If the pallet cannot be safely wheeled to this destination, it will be left kerbside.

IMPORTANT:¬†On the rare occasion that your item arrives damaged. Please check all goods and notify us of any issues within 24 hours of receipt. If you have any concerns that the goods may have got damaged in transit, please tell the driver that you would like to sign for your goods as ‚Äėreceived, not inspected‚Äô to avoid any problems.

Delivery Vehicle

A 7.5t vehicle (bin lorry sized) is likely to be delivering your order. Please notify us of any restricted access issues which could affect the lorry’s ability to reach your property.

Access Requirements

Please ensure that the delivery vehicle will not have to park on a steep incline when delivering your order. As well as no overhanging trees or cables. Your property will need a flat surface to wheel the pallet safely into its desired location.

If you order an Igneus Classico, Bambino or Clementi pizza oven, assuming that your oven is in stock, we will aim to get your oven to you within 4 WORKING days or sooner where possible.

If your Clementi oven is on pre-order/ backorder please allows 6-8 weeks for delivery.

Please note that deliveries will NOT take place on Saturdays, Sundays or Bank Holidays.

Deliveries to Scotland, Northern Ireland or the Channel Islands will take longer and will incur additional delivery charges.

Direct from factory delivery

If you have ordered a Delivita pizza oven, we aim to have your oven delivered to you within 4-6 weeks. This time frame allows for the manufacture of the handmade pizza oven and transportation to your address.

If you order a Clementi pizza oven on back-order, we aim to have the oven delivered to you within 6-8 weeks. This is because the oven is built and shipped from the factory in Italy.

If you order an Igneus Ceramiko or Mila pizza oven, we aim to achieve delivery to you within 1-2 weeks. This time frame allows for the manufacture of the handmade pizza oven and transportation to your address.

Please note that deliveries will NOT take place on Saturdays, Sundays or Bank Holidays

If you would like more specific information about your delivery, then please call us on 01423 608 648